Legal
Privacy Policy & Terms and Conditions
How we look after your information, and the terms for our tours and transfers on Sal Island.
Last updated: 01/11/2026
Welcome to Sal in Your Hand, a tourism brand operated by Lanna Tours ("we", "us", or "our").These Terms and Conditions and Privacy Policy govern the use of our website and tourism services, including tour bookings and experiences.By booking or purchasing any service through Sal in Your Hand, you confirm that you have read, understood, and agreed to these Terms and Conditions and our Privacy Policy.
Privacy Policy
1. Who we are
2. Information we collect
3. How we use your information
4. Sharing Your Information
5. Payments
6. Data Protection and Retention
7. Cookies and Third-Party Services
8. Photos and Videos
9. Children's Information
10. Your Rights
11. Changes to This Policy
Terms and Conditions
1. Our services
2. Booking and confirmation
3. Prices and payment
4. Cancellations and changes
5. Pick-up and flight delays
6. Guest responsibilities and safety
7. Insurance and liability
8. Photos, website and content
9. Governing law and contact
Privacy Policy
1. Who We Are
Sal in Your Hand is a tourism brand operated by Lanna Tours, a company registered in Cabo Verde.We organize and offer private tours, airport transfers and other tourism activities on Sal Island, Cabo verde.
2. Information We Collect
When you make a booking or contact us, we may collect:
Full name, email address and phone number, hotel or accommodation details for pick-up, number of participants, activity date and booking details.
3. How We Use Your Information
We use your information exclusively to:
Manage and confirm bookings.
Check availability and coordinate activities.
Arrange pick-ups and communicate with customers.
Provide customer support before and during the activity.
4. Sharing Your Information
We may share the necessary booking information with our local service providers and partners to organize and deliver your activity.
We do not sell or rent personal information to third parties.
5. Payments
Payments are currently made directly before the activity for our tours, on the day of the experience.We do not process or store customers' bank card details through our website.
6. Data Protection and Retention
We take reasonable measures to protect your personal information against unauthorized access, disclosure or misuse.Booking information is retained only for as long as necessary to manage your experience and is deleted afterwards, unless retention is required by law or necessary to resolve a dispute.
7. Cookies and Third-Party Services
Our website may use essential cookies required for its proper operation.We currently do not use advertising tracking or analytics tools. External websites and booking platforms have their own privacy policies, which we encourage you to review.
8. Photos and Videos
We will not use identifiable customer photographs or videos for promotional purposes without obtaining prior permission.
9. Children's Information
Bookings involving participants under 18 must be made by a parent, guardian or responsible adult. Children must participate under appropriate adult supervision.
10. Your Rights
You may request access to, correction or deletion of your personal information, or object to its processing, subject to applicable legal requirements.
11. Changes to This Policy
We may update this Privacy Policy when necessary. The latest version will always be available on our website.
Terms and Conditions
1. General Information
Sal in Your Hand is a tourism brand operated by Lanna Tours, a company registered in Cabo Verde.These Terms and Conditions apply to all bookings made through our website, WhatsApp, email or external booking platforms.
2. Our Services
We offer private tours, airport transfers and other tourism activities on Sal Island.Some activities are organized and operated directly through our business, while others are provided by independent local partners.We work with authorized and qualified service providers to deliver our experiences.
3. Reservations and Confirmation
Reservations can be made through our website, WhatsApp, email or external booking platforms.All bookings are subject to availability. A reservation is only confirmed once availability has been checked and confirmation has been provided by our team.Customers must provide accurate booking information, including the number of participants, activity date and accommodation details when pick-up is required.
4. Payments
Payment is currently made in full on the day of the activity, before the experience begins.We will communicate the accepted payment method and any applicable price before confirming the booking.
5. Cancellation Policy
Customers must notify us of cancellations at least 48 hours before the scheduled activity.Customers who fail to attend without prior notice (no-show) will be charged 50% of the total activity price.Any applicable cancellation charges will be communicated to the customer.
6. Weather Conditions
Activities may be affected by weather conditions or safety concerns.If an activity cannot take place due to weather conditions, we will offer the customer the option to reschedule for another available date.Rescheduling is subject to availability.
7. Availability and Operational Changes
If an activity cannot be provided due to operational issues or lack of availability, customers will be offered an alternative date or a full refund.Any significant changes to the original booking will be communicated to the customer.
8. Punctuality and Pick-up
Customers must be ready at the agreed meeting point or pick-up location at the scheduled time.A maximum waiting period of 15 minutes applies. Delays beyond this period may result in the activity being treated as a missed booking.
9. Children and Minors
Bookings must be made by an adult aged 18 or over.Children and minors may participate in activities when permitted, provided they are accompanied and supervised by a responsible adult.Certain activities may have additional age or safety restrictions.
10. Responsibilities
Sal in Your Hand is responsible for managing reservations, confirming availability, coordinating services and communicating with customers.When an activity is operated by an independent partner, that operator is responsible for its own service delivery, operational safety, equipment and applicable authorizations.Sal in Your Hand remains responsible for the obligations legally applicable to its own services and activities.Customers must follow the instructions provided by the activity operators and respect applicable safety requirements.
11. Customer Conduct
Customers are expected to behave responsibly and follow the instructions of guides, drivers and activity operators.The company and its partners reserve the right to refuse participation when a customer's behaviour creates a safety risk or seriously disrupts the activity, subject to applicable law.
12. Photographs and Videos
Customer photographs and videos will only be used for promotional or marketing purposes with prior permission.
13. External Booking Platforms
Bookings made through external platforms, such as GetYourGuide or Viator, may also be subject to the respective platform's terms and cancellation policies.
14. Complaints and Customer Support
Customers may contact us regarding questions, booking issues or complaints through our official communication channels.We will make reasonable efforts to assist and resolve any issues.
15. Applicable Law
These Terms and Conditions are governed by the laws of Cabo Verde, without affecting any mandatory consumer rights that may apply.
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